In a recent article I read here, I found the following words about my (I like to pretend they only cater to me like this!) fabulous Amazon.com:
'According to BusinessWeek, the 2009 Customer Service Champs — ranked by reader surveys and J.D. Power research — include Amazon.com at No. 1...'
'To start, customers want product value that exceeds the price they’re paying. Next, they want a level of service that rises above their expectations. As proof, two of the top 15 Customer Service Champs are Amazon.com and Zappos.com, both known for discount prices and exceptional service.'
Needless to say, 'Kudos to you again Amazon.com!'
